Refund policy
Refund Policy
Last updated: September 13, 2026
Build Your Spa sells float pods, cold plunges, saunas and other wellness equipment, and most of it ships directly from the manufacturer. Please review product details carefully before ordering, and contact us with any questions first. We would much rather help you choose the right equipment than process a return.
RETURNS
- Returns must be requested within 30 days of delivery.
- Items must be unused and in their original condition and packaging, with all accessories and proof of purchase.
- Contact us before sending anything back. We will authorize the return and give you the correct return address. We cannot accept items returned without authorization or sent to our business address.
- Freight items must be returned on a pallet, packed the way they arrived. We will help you arrange the pickup.
RETURN FEES
- Return shipping is the customer's responsibility and is nonrefundable.
- All returns not caused by shipping damage or a manufacturer defect are subject to a 20% restocking fee.
- A 3% payment processing fee is deducted from refunds on card payments.
- Please use a trackable shipping method. We cannot issue a refund for a return we do not receive.
NON-RETURNABLE ITEMS
- Custom or made-to-order products, including custom saunas
- Epsom salt and other consumables once opened
- Equipment that has been installed, filled with water, or used
These items remain covered by the manufacturer's warranty.
HYPERBARIC CHAMBERS AND ACCESSORIES
Summit to Sea hyperbaric chambers and chamber accessories follow the manufacturer's return terms instead of the 30-day terms above. They may be returned within 15 days of delivery, in their original condition with all components. Contact us before sending anything back so we can authorize the return. The refund is the purchase price minus the original freight cost, and return shipping is the customer's responsibility. The 20% restocking fee does not apply, but items returned damaged, dirty or missing components will be charged the cost of restoring them.
DAMAGED OR DEFECTIVE ITEMS
Inspect your delivery before the driver leaves. If the packaging is damaged, note it on the delivery receipt and take photos. Contact us within 3 days of delivery with your order number and photos, and we will work with the manufacturer and carrier to arrange a repair or replacement. Damage that is not noted at delivery or reported within 3 days is much harder to resolve and may not be covered.
Defects discovered after setup are handled under the manufacturer's warranty. Contact us and we will help coordinate the claim.
CANCELLATIONS
Many of our products ship directly from the manufacturer within 48 hours, so cancellations need to happen quickly.
- Before your order ships: contact us right away and we will cancel the order and refund your payment, minus the 3% processing fee.
- After your order ships: the order can no longer be canceled. If the item qualifies, you can return it under this policy, and return shipping, the restocking fee and the processing fee will apply.
REFUNDS
Once your return is received and inspected, we will email you to confirm. Approved refunds are issued to your original payment method, usually within 14 days. Your bank or card issuer may take a few additional days to post it.
EXCHANGES
We do not swap items directly. Return the original item under this policy and place a new order for the item you want.
CONTACT US
Build Your Spa LLC
Phone: 509-800-2499
Email: info@buildyourspa.com
Mailing address: 100 N Howard St, Ste R, Spokane, WA 99201 (please do not send returns to this address)
